We are missing all our morning market customers, so starting this Saturday, September 5, Ross & Erin will be serving up omelettes, breakfast things, and coffee at the shop in Port Williams every Saturday from 8:30 until 11! (Unless it’s a complete bust, in which case we’ll stop…but we’ll give it a go for the month of September at least.)
No reservations required…just drop by on your way to or from the market!
On Friday, June 5 we are re-opening the dining room according to the rules set by the province. We are very aware that Nova Scotia is still in an official state of emergency, and that this hard-won reprieve from lockdown is fragile and could abruptly end if we all don’t follow public health guidelines.
It’s been a long twelve weeks. We went from a staff of twenty-two down to only two full-timers with a little part-time help, and Ross working 70-hour weeks to fulfill take-out orders and grocery sales (for which we are very grateful—thank you to everyone who supported this small local business during tough times!).
We need our customers to know that Things. Are. Different. With our seating at half capacity, we may not have room for everyone who wants to dine in. With a third of our former staff complement, we have had to streamline our menu, we may not be able to keep up with take-out orders, and—this is important—we cannot make substitutions to menu items. Even pre-COVID, special orders and substitutions were a wrench in the works that slowed things down for everyone and increased the likelihood of mistakes and less-than-perfect products. In this new reality, we just can’t do it.
We realize that it’s been a long twelve weeks for our customers too. People are experiencing completely justifiable stress, anxiety, fear, frustration, you name it…but we are asking for your patience, your kindness, and your understanding as we do our best to serve you under these new and challenging circumstances.
* Why is there a picture of a rhubarb cream pie with this post instead of pasta? Because I (Mrs. Noodle Guy) made rhubarb cream pies tonight, and they’ll be going to the shop for sale tomorrow morning so I don’t eat them all myself.
Thank you for your continued patronage and patience while we’ve been constantly altering our hours and operations during these difficult times. We’ve been listening to our customers and it’s clear that there is a demand for take-home/delivery noodles and grocery items, so we are going to focus on that for the next while. Basically, we will be your general store.
Starting tomorrow, March 30, we will be open Monday through Saturday from 10am-6pm. We will continue to limit the number of people on the premises to comply with government directives, and we will continue to offer delivery to Port Williams, Wolfville, Canning, Centreville, New Minas, and Kentville.
Brandie is coming back this week (yay!) and Ross will continue cooking.
We are very grateful for your support and we are doing all that we can to be here to support you right back!
Exactly nine years ago today, we opened our little shop just up the road in Port Williams. We had no employees; it was just Ross, doing everything.
As of today, we have no employees again. We’ve gone from a staff of 20 right back to just Ross, doing everything. It has been heart-breaking to lay off our staff members over the last several days. They’ve been wonderful: understanding, kind, and optimistic. Situations like this tend to bring out people’s true colours, and it’s clear that our employees–sigh: former employees–are good people with the right stuff.
We’re trying to be optimistic too, and looking forward to the day when we start calling people back. Until then, you’ll find Ross keeping the shop open for as long as he can on Mondays, Wednesdays, and Fridays from 10am-2pm. If you aren’t able to come to him, e-mail him at firstname.lastname@example.org and he’ll try to come to you if he can.
Thank you to our caring and loyal customers who are supporting us and other local businesses as much as they can! It means the world to us.
In an effort to keep as many of our staff employed and as many of our customers fed as possible, we are now offering local delivery in addition to our expanded take-out and grocery offerings.
These two handsome fellas are going to be delivering (no contact) to your doorstep as of today! When they drop off your order, they will HONK or TEXT to let you know that your food has arrived.
For Port Williams and Wolfville: your order must be received by phone (902-697-3906) by 11am. Delivery will be between 11am-12:30pm in Port Williams and between 12:30-2pm for Wolfville.
For Canning, Centreville, New Minas, and Kentville: your order must be received by phone (902-697-3906) by 1pm. Delivery will be between 2-6pm.
There will be a $3 fee for all delivery orders. NO CASH. If you aren’t able to pay by credit over the phone or e-transfer, please let us know when you call and we will figure it out case by case. As Ross says, “We are all figuring this out by the seats of our pants” as a business and a community. We appreciate all the continued support!
So far, we are still open, but we have suspended dining room service and are increasing our take-away and grocery options.
During this time, we will at last be accepting take-out orders over the phone! Call the shop at 697-3906 and we will have your food ready for you when you get here.
We are also encouraging customers to shop from our fridge of take-home pasta and sauces. We will be adding new heat-and-serve options (lasagne!), and we are extending our ten-dollar Tuesday to every day.
Staff are diligently cleaning and disinfecting surfaces and objects, and we are all taking precautions to keep ourselves and our wonderful customers safe, healthy, and well-fed.
Our wildly popular Thursday burger nights resume this week! We’re kicking off the new season on Hallowe’en night with a 50s diner theme and a classic burger (homemade relish, ketchup, and mustard). Call the shop to book! 697-3906.
Port Williams shop: We will close at 6 on Saturday, December 22 and re-open at noon on Thursday, January 3 (and there will be burgers as usual)! We’ll be answering the phones on January 2 to take reservations for burger night.
Wolfville Farmers’ Market: We’ll not be at the market on Saturday, December 29, and Wednesday, December 19 will be our final midweek market.
We hope all our friends and customers (most of you are both!) have a happy and restful holiday.